Thank you for your interest in Campbell Family Medicine! If you do not find the answer to your question here, please feel free to contact us at 678-474-4742 and we will be happy to assist you.
1.) Can I get an appointment the same day that I call?
Please note that while we are ALWAYS able to accommodate you for a medical emergency or sudden illness, we have a full schedule most days. Please call us directly for your urgent health needs.
2.) Can I just walk in and expect to be seen?
In most cases, we cannot accommodate drop in visits for vitamin shots, medication refills, or consultations. A quick phone call will help us find a spot that accommodates your schedule.
3.) Can I come over during my lunch hour to get things?
We often schedule working meetings at lunchtime and need all staff available, so please call ahead if you need to pick up supplements or test kits during your lunch hour to be sure we are available. You may be asked to wait unnecessarily if you simply drop in at lunchtime. We also conduct regular staff meetings every Thursday morning until 9:20 am. We will be unable to answer the phone or provide counter service at that time.
4.) What happens if I call and get a busy signal or send an email?
We work hard to be sure we are available on the telephone as needed. We have added extra phone lines and if the phones are busy or unanswered despite this, please let our staff know so that we may continue to change the infrastructure to meet your needs. The same holds true for email. If you do not get a response to your message after 24 hours then please phone the office with your question or concern.
5.) What can I expect with regards to customer service?
We work very hard to exercise good manners and phone etiquette, and will not tolerate short tempers, voice frustration or cursing from staff members to patients or from patients to staff members. Patients who find themselves unable to refrain from unacceptable behavior may be asked to leave the practice. If you have a negative experience at CFM we want you to feel comfortable in communicating that. Please send your concerns to Natalie Patierno, our Office Manager and she will be sure your voice is heard. We use all experiences as a lesson intended to help us learn and grow. We have a formal procedure in place to insure proper documentation and follow-up of all concerns. We appreciate you sharing your great experiences with us as well.
6.) Why do I have to pay for my labs at the office?
Because CFM is an out of network provider, and because Dr. Campbell may request some labs that insurance coverage will deny; we have found it in your best interest to pay a less expensive rate that has been negotiated with Quest Labs for your tests. In the past we have had members assign the billing to their insurance only to find that the uncovered portion totaled a bill several hundred dollars more than what our rates are. You are certainly able to submit your lab fees for reimbursement to your insurance provider. Please direct your concerns in this matter to our office manager, Natalie Patierno at email@example.com
7.) How do I know if CFM is closed because of inclement weather?
We will follow the Forsyth County schools as our guide. If they are closed, we will be also. There will also be a warning email sent as inclement weather is predicted. However, we know that some of our patients travel a distance to see us. If the weather is hazardous in your area, please call the office to reschedule. We have never charged a no-show or cancellation fee in that case.
8.) What if I have to cancel or reschedule my appointment?
We request the courtesy of 24 hours notice if you need to reschedule or cancel an appointment. If there is a pattern of disregard for your scheduled appointments, there will be a warning notice followed by other administrative action, if necessary.
9.) What is the meaning of the triple swirl symbol on your website and business cards?
This ancient symbol is called a triskele. It has been found in artifacts from Bronze Age Europe and from pre-Columbian America. Most often, it is associated with ancient Celtic tribes. Its exact meaning is uncertain, but is often used to symbolize the cycles of life. Many authors feel it represents earth, sea and sky, or water, fire and wind. Others think it may have symbolized Father, Son and Holy Spirit to early Christians converting from Druidism. Some feel it stands for life, death and rebirth. Yet others feel it represents an energy flow with each aspect simultaneously flowing outward and returning to the point it began. It was chosen as the symbol for Campbell Family Medicine for each of these reasons, and was first seen by Dr Campbell on a recent trip to Ireland.