New Patient Information
Thank you for your interest in Campbell Integrative Family Medicine!
Currently, all new patients go through an initial 6-month membership program. We recognize that everyone has unique medical needs and personal budgets so we created the perfect membership structure so you can find the one that works for you! The total cost of joining our practice can be as little as $3,999.00 for a basic plan or as much as $8998.00 for an ALL INCLUSIVE plan. There will be a specified down payment according to the level of of plan you choose and then the remaining balance can be paid over the course of the following 5 months. The 6 month membership program fees covers all of your office visits / consultations / emails / phone calls and an initial lab panel as our gift to you for making this commitment to your health. It also includes Dr. Campbell’s personal after-hours contact information and e-mail address. Cancellation of this membership is allowed at any time with written notice. If you choose a more comprehensive program such as our GOLD plan then more services, products and labs are included.
After the 6 month period is over, you will automatically be rolled over into our “Standard” membership program* where the maintenance fees are $258.00 per month. If you do not wish to continue on this membership program, we must have a 30 day written notice of cancellation.
As a reminder, our practice does not accept, file or bill any insurance companies.
*To be determined at the discretion of Dr. Campbell.
Frequently Asked Questions
New Patient Questions
Why is CFM a membership based practice?
Please see the excerpt below from an e-mail that Dr. Campbell sent to her patients for why she chose this route for her practice:
“Following the 121Dr fee-for-care model, we now charge a single annual retainer fee for unlimited access to care!! I am rapidly reducing my practice size to allow time for the personal, preventive primary medical care that I truly love. My many years of experience in family practice and as a national expert in Bio-Identical Hormone Replacement Therapy allow me to facilitate the vast majority of patients medical needs without restriction or hassles. Now, one annual fee for unlimited access to care includes longer appointment times, my personal cell phone, home phone, 24/7 access, e-mail and same business day appointments. My personal goal is to deliver timely, highly personal and comprehensive services. It is all about having a one to one relationship with you, and I heartfully request you join us!! I want to be your personal physician.
As you are well aware, I have long held the belief that our modern health care system is neither healthy nor caring. The predominant health care model in our country is overly burdensome. The model has a negative effect on both patients and health care providers. Sadly, it significantly benefits insurance companies and drug manufacturers, and I dont see many patients getting REALLY better. In our model of care, I work directly for the patients I love, not for some uninvolved third party. I severed the ties of the abusive relationship I once had with insurers and the government by changing to a “fee-for-service” model and now I think I can do it even better with Dr. Ewins “fee-for-care” model! ”
What am I getting / what am I paying for with my membership?
When you pay your membership, you are paying for 24/7 unlimited access to Dr. Campbell. We also offer our private member patients reduced lab costs, access to wellness and preventative services and generally same day appointments.
I heard that Campbell Family Medicine does not do any insurance billing or accept any insurance plans. Is this true?
This is true. Campbell Family Medicine is out of network on ALL insurance plans. However, you can and should submit many of your expenses for reimbursement although the reimbursement rate may be lower because CFM is out of network. Membership fees should not be submitted to your health insurance carrier at this time. MSA, Cafeteria and HSA plans have been known to reimburse patients for much of their out of pocket expenses, but CFM cannot guarantee payment or reimbursement. You are encouraged to review the terms of your policy or contact your HR representative for clarification on coverage and benefits. There is pending federal legislation to make membership fees reimbursable.
How do I cancel my membership?
It is simple! Send written notice of your intent and your cancellation will become effective 30 days after or at the end of the month following your notice (i.e.; notice sent May 15 effective date July 1). If you do not notify the office and choose not to make your membership payments then you will be held responsible for any and all fees associated with the reservation of your membership slot.
Will Campbell Family Medicine send me an invoice for my membership every month?
No. Per your contract terms, Campbell Family Medicine is not obligated to send you invoices for your membership. Payments are due by the 5th of each month (if you are paying monthly), or by the 5th of the following months if you are paying quarterly: January, April, July, October.
Can I use my membership dollars to pay for occasional access to Dr. Campbell by other members of my family?
No. Your membership is specifically for individual use only. Membership is set up so that everyone is allowed the same rights of access to Dr. Campbell. We would be happy to have your immediate family members join us under our membership program.
What does it mean if my membership is suspended for non-payment?
Membership suspension occurs when we have not received payment for your membership program. When your membership is suspended, it means that we can no longer schedule you for an office visit, refill any medications or allow access to Dr. Campbell – UNLESS payment is received. In order to resume membership, payment must be made on the day of or before your next scheduled appointment or service.
If you do not find the answer to your question here, please feel free to contact us at 678-474-4742 and we will be happy to assist you.
Can I get an appointment the same day that I call?
Please note that while we are ALWAYS able to accommodate you for a medical emergency or sudden illness, we have a full schedule most days. Please call us directly for your urgent health needs.
Can I just walk in and expect to be seen?
In most cases, we cannot accommodate drop in visits for vitamin shots, medication refills, or consultations. A quick phone call will help us find a spot that accommodates your schedule.
Can I come over during my lunch hour to get things?
We often schedule working meetings at lunchtime and need all staff available, so please call ahead if you need to pick up supplements or test kits during your lunch hour to be sure we are available. You may be asked to wait unnecessarily if you simply drop in at lunchtime. We also conduct regular staff meetings every Thursday morning until 9:20 am. We will be unable to answer the phone or provide counter service at that time.
What happens if I call and get a busy signal or send an email?
We work hard to be sure we are available on the telephone as needed. We have added extra phone lines and if the phones are busy or unanswered despite this, please let our staff know so that we may continue to change the infrastructure to meet your needs. The same holds true for email. If you do not get a response to your message after 24 hours then please phone the office with your question or concern.
What can I expect with regards to customer service?
We work very hard to exercise good manners and phone etiquette, and will not tolerate short tempers, voice frustration or cursing from staff members to patients or from patients to staff members. Patients who find themselves unable to refrain from unacceptable behavior may be asked to leave the practice. If you have a negative experience at CFM we want you to feel comfortable in communicating that. Please send your concerns to Natalie Patierno, our Office Manager and she will be sure your voice is heard. We use all experiences as a lesson intended to help us learn and grow. We have a formal procedure in place to insure proper documentation and follow-up of all concerns. We appreciate you sharing your great experiences with us as well.
HOW ARE MY LAB FEES HANDLED AT CFM?
Because CFM is an out of network provider for all insurance companies, and because Dr. Campbell may request some labs that insurance coverage will deny; we have found it in your best interest to pay a less expensive rate that has been negotiated with our preferred lab partners for your tests. In the past we have had members assign the billing to their insurance only to find that the uncovered portion totaled a bill several hundred dollars more than what our rates are. Once you make this decision, it cannot be undone. Retail costs for labs are often way more expensive than our negotiated rates and we want you to have a choice in how your labs are billed. You are certainly able to submit your lab fees for reimbursement to your insurance provider or ask staff about including insurance information so that the lab can directly bill your insurance. Please direct your concerns in this matter to our office manager, Natalie Patierno at firstname.lastname@example.org
How do I know if CFM is closed because of inclement weather?
There will be a warning email and social media post about changes in operational status as inclement weather is predicted. However, we know that some of our patients travel a distance to see us. If the weather is or is predicted to be hazardous in your area, please call the office to reschedule. We have never charged a no-show or cancellation fee in that case. PLEASE log in and follow us on Facebook to get the most up to date information.
What if I have to cancel or reschedule my appointment?
We request the courtesy of 24 hours notice if you need to reschedule or cancel an appointment. If there is a pattern of disregard for your scheduled appointments, there will be a warning notice followed by other administrative action, if necessary.
What is the meaning of the triple swirl symbol on your website and business cards?
This ancient symbol is called a triskele. It has been found in artifacts from Bronze Age Europe and from pre-Columbian America. Most often, it is associated with ancient Celtic tribes. Its exact meaning is uncertain, but is often used to symbolize the cycles of life. Many authors feel it represents earth, sea and sky, or water, fire and wind. Others think it may have symbolized Father, Son and Holy Spirit to early Christians converting from Druidism. Some feel it stands for life, death and rebirth. Yet others feel it represents an energy flow with each aspect simultaneously flowing outward and returning to the point it began. It was chosen as the symbol for Campbell Family Medicine for each of these reasons, and was first seen by Dr Campbell on a recent trip to Ireland.